{"id":17048,"date":"2015-08-09T06:23:55","date_gmt":"2015-08-09T06:23:55","guid":{"rendered":"http:\/\/creditinfosa.co.za\/?page_id=17048"},"modified":"2020-12-11T15:00:55","modified_gmt":"2020-12-11T15:00:55","slug":"about-us","status":"publish","type":"page","link":"https:\/\/creditinfosa.co.za\/index.php\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"
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\nCredit Information Academy SA PTY LTD is a vibrant business with a qualified team led by Cynthia Matshiakgotshi.<\/p>\n

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Cynthia is a Debt and credit Expert for Fin24, an accredited trainer, Mediator and Arbitrator.<\/em><\/p>\n

She worked for Minolta South Africa (Head Office) for 13 years, in debtors and finance department, where she made significant contribution to credit and debt collection policy making and effectively instructing panel of attorneys in debt collection matters. She was also promoted 5 times (Clark, Debt collector, Credit controller, Senior Credit controller, Credit Supervisor then National Legal Supervisor) and was admitted as a member of (MOBS) Academy. In addition, she worked for PG Group, credit department as legal administrator (responsible for legal accounts by instructing panel of attorneys collecting outstanding debt on behalf of the company) for 10 months. She was nominated a Finalist for the Credit professional (Non- Executive) awards by the Institute of Credit Management (South Africa). The following was the selection criteria, someone who makes operational decision, more than 5 year experience in credit and proven track-record of credit related achievements.<\/p>\n

Credit Ombud Office<\/strong><\/p>\n

Furthermore, she was an employee of the Credit Ombud Office in Credit Information department, for 7 years, where she was promoted two times (Junior Case Manager to Senior Case Manager then Head of Department). This department dealt purely with consumers and business credit bureau related disputes. Her responsibilities included:
\n\uf0b7 Issuing written justified recommendations to credit providers and credit bureaux including TPN, Transunion, XDS, Compuscan and Experian to remove negative information from consumer\u2019s credit bureau reports after investigating the matter. These removal recommendations only applied to consumers whereby there was credible evidence to support the fact that they were listed at the credit bureaux incorrectly or unfairly.<\/p>\n

\uf0b7 Consumer education (credit, debt management and credit bureau related matters
\n\uf0b7 Credit bureau staff quarterly training
\n\uf0b7 Credit Ombud Office dispute resolution policy making and implementation.
\n\uf0b7 She was meetings with credit industry regulators including the DTI, FSB, NCR and CBA representing the Credit Ombud Office to discuss credit bureaux dispute resolution and related matters.
\nShe left Credit Ombud Office in 2014. In 2015 she formed Credit Information Academy SA to share all her hard earned 20 years knowledge and hands–on experience in debt collection, credit assessment and credit bureau related matters with the public.
\nShe is currently the CEO of CIASA specialising in credit coaching, removal of incomplete, incorrect and unfair credit bureaux listings and alternative dispute resolution solutions. CIASA has a panel of experts including, credit coaches, advocates, practicing attorneys, legal advisers, accredited mediators and arbitrators, university lectures and researchers. Additional services include legal services, conveyance, labour law solutions, credit and debt management solutions.<\/p>\n

TESTIMONIAL<\/strong><\/p>\n

Credit Ombud Office<\/strong>
\n\u201cWe have had to say goodbye to Cynthia, Matshiakgotshi as a result of the changes. The hard work and dedication she gave during her time at the Credit Ombud\u2019s office is much appreciated and we wish her well in her future endeavours.\u201d<\/em>\n<\/p><\/blockquote>\n

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Note of appreciation from Cynthia Matshiakgotshi<\/a><\/strong><\/p>\n

Note of appreciation to CIASA Team <\/a><\/strong><\/p>\n

Participations by Cynthia Matshiakgotshi <\/a><\/strong><\/p>\n


\n<\/em>OUR VISION<\/strong><\/p>\n

To be the preferred Alternative Dispute Resolution service provider by providing leadership<\/strong>, quality service, giving value to our clients and assisting them to reach their goals.<\/p>\n

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Mission<\/strong><\/p>\n

\nTo build strategic long term sustainable relationship with our clients and regulators by providing quality services at competitive prices<\/strong> and offering the best value proposition to our clients.\n<\/p><\/blockquote>\n

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VALUES<\/b><\/p>\n